Privacy Policy

Welcome to PADEL MATES. When you join PADEL MATES, you are part of our community of members who love to play padel. The PADEL MATES app (hereinafter referred to as "the App") is a service platform where persons (hereinafter referred to as "Users") may contact and engage with other persons and groups of persons with whom they may link to play padel with and where users can use booking services, collectively called "Services".


This page is used to inform visitors regarding our policies with the collection, use, and disclosure of Personal Information if anyone decided to use the Service.


If you choose to use the Services, then you agree to the collection and use of information in relation to this policy. The personal information that we collect is used for providing and improving the Service. We will not use or share your information with anyone except as described in this Privacy Policy.


The terms used in this Privacy Policy have the same meanings as in our General Terms and Conditions, which is accessible at Padel Mates unless otherwise defined in this Privacy Policy.


User commitments
Information that is submitted or sent to PADEL MATES must be honest and correct. This applies, for example, to your name, e-mail address, phone number. By using the App and its services you agree to abide by all laws and to respect all third parties and their rights, as well as these Terms and conditions. To enjoy PADEL MATES services and to maintain a comfortable and safe environment, you pledge to:


• Not write and / or publish any content related to hate speech, human right violation, racism, sexism. PADEL MATES reserves the right to terminate your access to the App and its related services without notice.


• Respect other users, inform about delays and other relevant information. In the event of recurring complaints about no-show and / or negligence, PADEL MATES reserves the right to terminate your access to the App and its related services without notice


• Be honest when registering game results. When both parties do not agree on the game result, PADEL MATES has the right to take measures such as delete results and / or delete game


• Act in a correct manner towards PADEL MATES and other users of the App


• Photos and other information in the form of data or files that you provide should be decent and exclusively about you or another person who has granted you permission for usage


• Only use your credentials to gain access to the App for yourself


• You may not disclose, divulge or make your user information available to third parties


Information Collection and Use of Primary Account

For a better experience, while using our Service, we may require you to provide us with certain personally identifiable information, including but not limited to Padel Mates. The information that we request will be retained by us and used as described in this privacy policy.


The app does use third party services that may collect information used to identify you. Link to privacy policy of third party service providers used by the app


  • Google Play Services
  • Google Analytics for Firebase
  • Facebook
  • Log Data


For the user experience completion of functionality we are collecting username, email, profile picture of the user and does not intend to use it for any other purposes. We also access user contacts, location, calender and user photos in order to provide the services and for better user experience.


We want to inform you that whenever you use the Services, in a case of an error in the app we collect data and information (through third party products) on your phone called Log Data. This Log Data may include information such as your device Internet Protocol (“IP”) address, device name, operating system version, the configuration of the app when utilizing our Service, the time and date of your use of the Service, and other statistics.


Cookies

Cookies are files with a small amount of data that are commonly used as anonymous unique identifiers. These are sent to your browser from the websites that you visit and are stored on your device's internal memory.

This Service does not use these “cookies” explicitly. However, the app may use third party code and libraries that use “cookies” to collect information and improve their services. You have the option to either accept or refuse these cookies and know when a cookie is being sent to your device. If you choose to refuse our cookies, you may not be able to use some portions of this Service.


Service Providers

We may employ third-party companies and individuals due to the following reasons:

To facilitate the Services;
To provide the Services on our behalf;
To perform Service-related services; or
To assist us in analyzing how the Services is used.


We want to inform users of this Service that these third parties have access to your Personal Information. The reason is to perform the tasks assigned to them on our behalf. However, they are obligated not to disclose or use the information for any other purpose.


Security

We value your trust in providing us your personal information, thus we are striving to use commercially acceptable means of protecting it. But remember that no method of transmission over the internet, or method of electronic storage is 100% secure and reliable, and we cannot guarantee its absolute security.


Links to other sites

This Service may contain links to other sites. If you click on a third-party link, you will be directed to that site. Note that these external sites are not operated by us. Therefore, we strongly advise you to review the Privacy Policy of these websites. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.


Children’s Privacy

These Services do not address anyone under the age of 13. We do not knowingly collect personally identifiable information from children under 13. In the case we discover that a child under 13 has provided us with personal information, we immediately delete this from our servers. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us so that we will be able to do necessary actions.


Responsibility
Padel mates is responsible for personal data and is responsible for ensuring that your personal data is processed in accordance with current legislation. Once per calendar year, by contacting us or by applying in writing, you have to receive a register extract of which personal data is registered about you. You also have the right to request at any time that we either correct, block or delete personal information that is incorrect. Padel mates will, at your request or on its own initiative, correct information that is found to be incorrect or misleading.


Consent
By using the Services, the App and by creating an account and accepting our Terms of Use, you also accept the Privacy Policy, which means that you agree that we may collect, use, disclose and save the information you provide to us through the Services on the ways described in this Policy and in our Terms of Use.


Especially about GDPR
For us at Padel mates, you as an individual and user always come first and the privacy policy explains how we handle your personal information in connection with your use of our services (the "Services").


In our Privacy Policy, we explain in more detail how PADEL MATES works for you as a "User" and who is responsible for the personal data processing that takes place in connection with your use of the Services. We also describe which personal data about you is processed when you use the Services, how we process the personal data and why. We also describe which legal support justifies the processing in question and which external parties may handle personal data about you in order for us to be able to provide the Services. You will also receive information about your rights in relation to the processing that takes place regarding your personal data and how you can proceed to exercise these rights.


Who is responsible for the processing of personal data?
It is Padel Mates International AB, org. no. 559273-1359 ("PADEL MATES"), which owns and provides the technical platform "PADEL MATES" (the "App") and which is responsible for the processing of personal data that you register in the App.
If you have questions or views on the processing of your personal data in connection with your use of the Services, you are always welcome to contact us by sending an email to info@padelmates.se.


Changes to This Privacy Policy

We may update our Privacy Policy from time to time. Thus, you are advised to review this page periodically for any changes.

You have the right to terminate the agreement with PADEL MATES by terminating your account with PADEL MATES by emailing info@padelmates.se.


This policy is effective as of 2021-08-11


Contact Us

If you have any questions or suggestions about our Privacy Policy, do not hesitate to contact us at info@padelmates.se.



General Terms and Conditions


Our general terms and conditions contain important information and will help you have a good experience. The general terms and conditions (the "General Terms and Conditions"), together with other terms and conditions available on PADEL MATES website (the "Website") and in PADEL MATES mobile phone application (the "App") and other terms and conditions as PADEL MATES in certain cases provides a user separately, describes the terms and conditions applicable to the use of PADEL MATES's Services on the Website and in the App (collectively defined as the "Services" or individually as (the "Service"). Terms of use for certain services, and should these conflict with each other, the special terms will prevail. Please read the terms and conditions carefully.


The PADEL MATES services are provided by Padel Mates International AB, 559273-1359 ("PADEL MATES"). PADEL MATES reserves the right to take legal actions in all cases of dissemination, reproduction, or usage of these Terms and conditions, for other than personal use, unless written consent from PADEL MATES has been obtained.


The PADEL MATES services are offered on the condition that you accept the Terms and conditions without reservation. This also applies to terms that appear on other pages of the App and website. Your use of any of the PADEL MATES services confirms this agreement and all its points and conditions.


PADEL MATES services
PADEL MATES will provide padel match making and booking services online through use of the App.


Intellectual property rights
All material in the Services, including the layout of the Website and the App, is subject to copyright, trademark, patent and / or other intellectual property rights. Unless otherwise stated, all material on the Website and in the App is PADEL MATES’s protected property. You may print individual pages from the Website and the App, but you may not otherwise copy, reproduce, publish, upload, send or distribute any material or any information on the Website or the App without the prior written permission of PADEL MATES. Any unauthorized use of PADEL MATES' intellectual property rights may result in liability and / or criminal liability.


Abuse and illegal use
By using the PADEL MATES services, you affirm and guarantee that you will not use the PADEL MATES services in such a manner that would go against Swedish legislation, or the terms set out on this page. You will not under any circumstances use the PADEL MATES services in a way that may injure, deactivate, overload, destroy, or in any other way negatively affect it or other users' visits to the PADEL MATES services. You will not acquire or try to acquire access to material which you did not receive written permission by PADEL MATES.


You accept that: you will not in any way violate the security of others. You will not publish, upload or distribute any form of harmful or inappropriate material or information. You will not upload files or other material that is protected by copyright laws without owning said rights or having the explicit permission of the proprietor. You will not advertise, promote or in any way attempt to sell goods or services. You will not perform surveys, convey chain letters, or organize pyramid schemes. You will not download any file that, by your knowledge or not, can not be distributed with respect to copyright laws. You will not book or purchase resources or offers on the PADEL MATES services using, for example, web scraping solutions or other automated solutions. You will also not use the PADEL MATES services with any commercial intent, including, but not limited to, different marketing activities, booking and reselling times or offers to other individuals or third parties, etcetera, unless you have a written agreement for doing so with PADEL MATES.
PADEL MATES has no obligation to monitor all services on the App. However, PADEL MATES reserves the right to evaluate all material posted on the App. PADEL MATES also reserves the right to exclude or terminate access to any material  and/or content and remove such material without notice.


Termination/access restriction
PADEL MATES reserves the right to terminate your access to the App and its related services without notice. You as a visitor, user or member of this site hereby accept these conditions. Violation of these conditions may result in exclusion from the App and, in the worst case, lawsuits under Swedish and international legislation.


Reservations and liability waiver
Under no circumstances is PADEL MATES be liable for direct or indirect injuries suffered by you as a user, where you have contributed to the injury. To the extent deemed possible under applicable law PADEL MATES waives all commitments, guarantees, terms or other conditions (including but not limited to guarantees concerning quality or suitability, either expressed or implied) related to the App.


General Data Protection Regulation (GDPR)
PADEL MATES handles the buyer's personal data in accordance with GDPR (General Data Protection Regulation) and never sends them to non-PADEL MATES parties. The only exception is whether we explicitly request your approval at the time of purchase.


Applicable law
These terms of use and disputes arising from these or use of the website shall be regulated and interpreted according to Swedish law. Any disputes will be resolved by the Swedish general court.


Prices
All prices are that are listed is incl. VAT.


Purchases
Purchases can only be made via the App. We do not accept purchases made via telephone, fax or email.


Sellers
Connected partners/venues (sellers) sell services, primarily bookings, through PADEL MATES (intermediary).


Card information

Your card information is managed by our partner Stripe. Stripe has been audited by a PCI-certified auditor and is certified to PCI Service Provider Level 1. This is the most stringent level of certification available in the payments industry. All transactions that go through Stripe are encrypted with the highest level of security and PADEL MATES never sees the customer's card information.


Payments
Payments may be made by debit or credit cards from Visa, MasterCard or American Express. No extra fees apply. Payment is made to PADEL MATES or a party designated by PADEL MATES. You will receive information about payment options in the booking page. Cancellations with refunds are generally possible up until 48 hours before the booked time slot, but certain conditions specified at the time of purchase may apply.
You must be at least 18 years of age in order to complete a purchase, unless otherwise specified.


Right of withdrawal
According to the Law on distance and doorstep selling (3§ SFS 2005:59) there is no right of withdrawal on this type of service, but most purchases still have the option of being cancelled up until 48 hours before the subject time of delivery and purchase of the service.


Abuse of services
If the services are misused, we reserve the right to terminate the user. In this case any and all outstanding benefits owed to the user expire as well.


Right of usage for services purchased
A purchased services may only be used in its entirety on a single occasion. It is not possible to redeem the service, wholly or in part, in cash or to save it for future use. The purchase is personal and may not be shared with others, unless otherwise specified. Please read the terms and conditions for each specific purchase.


Changes in terms of use
PADEL MATES reserves the right to change the terms of service without notice.


About us
The services are provided by Padel Mates International AB, organization number 559273-1359. Fågelviksvägen 9, 145 53 NORSBORG.


Terms & conditions
Last update 2021-08-05